Which devices are compatible?

iOS and Android devices that are eSIM-compatible AND unlocked can be used with eSIM. Please make sure that devices which are SIM locked cannot be used. If you want to know how to unlock your iphone, visit here.

Should I order and activate an eSIM before the trip?

At your convenience, you may purchase an eSIM the day prior of your travel date or upon arrival to your destination. In addition, to install the eSIM, your device must be connected to Wi-Fi or a cellular data network.

How can I get a support from Team WHIZ?

To get in contact with us, ask to Team WHIZ anytime via hello@esimworld.net.

When does the data plan begin after receiving email?

The data plan is ready for use once your purchase transaction payment is successfully processed, and will begin upon the time of installation.

Are voice calls and SMS available with the eSIM plan?

eSIM China provides data-only plans. Therefore, making local or international calls is not available. If needed, you are able to have access to make a call via WhatsApp or Skype through the use of your data plan.

Can I make a payment besides a PayPal?

In the case in which you do not hold a Paypal account, it is highly recommended to create an account in order to make simple and easy payment transactions.